Identify the Knowledge Gaps Holding Your Technicians Back
Send an adaptive diagnostic quiz to any technician in seconds. Our smart engine analyzes their results and delivers a detailed skills report straight to your dashboard the moment they finish—so you know exactly where each tech needs support and where to focus your training budget.
✓ No credit card required ✓ 3 free assessments per month ✓ Results visible only to you
Every quiz starts at the same baseline. Answer correctly and the next question gets harder. Miss one and the engine adjusts down. In 25 questions, it pinpoints a tech’s true diagnostic ceiling—not what they guessed correctly.
The Hidden Cost of Hiring Blind
A Bad Hire Doesn’t Just Cost a Salary—
It Costs Your Reputation
Here’s how it happens: You hire a tech who interviews well, says all the right things, and has a resume full of experience. Then the callbacks start. A washer that “was fixed” needs to come back. A refrigerator gets three unnecessary control boards. Parts get ordered on a guess. Customer reviews take a hit before you even realize the problem.
The Same Problem Exists on Your Existing Team
Most business owners have a rough sense of who their strongest techs are—but “rough sense” doesn’t tell you what to actually train. Is the problem with electrical diagnostics? Refrigeration logic? Reading schematics? Without data, you’re throwing training time at the wall.
Our assessment program gives you a clear, objective picture of every technician’s diagnostic strengths and weak spots. This isn’t just a test to see if someone has memorized an error code; it’s designed to clarify the underlying theories and foundational concepts they struggle with. The methodology was developed by a technical support agent with over seven years of high-volume field experience who sees these exact knowledge gaps on a daily basis and understands the struggle of trying to direct training efforts when you’re flying blind. You get the data. You decide what to do with it.
Simple From Start to Insight
How the Employer Assessment Works
Three steps. No scheduling. No proctoring. No manual grading. Just results in your dashboard in seconds.
Send the Assessment
From your employer dashboard, just enter the technician’s name and email, click send, and the link lands right in their inbox. No account creation required on their end.
The Tech Takes the Quiz
They click the link, complete the adaptive assessment, and submit. The quiz engine automatically adjusts question difficulty in real time based on their responses. No results are shown to them.
You Get Results in Seconds
The completed assessment is immediately routed to your dashboard. Our system generates a detailed skills breakdown—overall performance, diagnostic strengths, and specific theoretical areas for improvement.
Built for Business Owners Who Want Real Answers
Advanced Technician Insights, Delivered Automatically
Every feature of the assessment program is designed around one goal: giving you the clearest possible picture of where each technician stands and how to help them improve.
Adaptive Question Engine
The quiz doesn’t give every technician the same test. Questions get harder when they’re answered correctly and easier when they’re not—mapping each tech’s real diagnostic ceiling from a 550+ question bank, not a fixed 25-question snapshot.
Automated Skills Analysis Report
Every completed assessment is automatically processed. You receive a plain-language breakdown of overall performance, diagnostic strong suits, and the exact theoretical knowledge gaps where additional training would have the most impact.
Employer-Only Results
Technicians complete the quiz and submit—and that’s it. They do not see their results or the automated analysis. The full report goes only to your employer dashboard, giving you the freedom to use it to guide their development.
Before & After Comparison PRO
Resend a quiz to the same technician after training. Pro accounts can pull up a side-by-side comparison of both assessments, giving you concrete, measurable proof of improvement—or showing you where the gaps remain.
Full Q&A Breakdown PRO
Pro plans unlock every question the technician was asked and exactly how they responded—including the questions they missed. Pair that with the enhanced analysis to understand not just that there’s a gap, but precisely where the core misunderstanding exists.
Adjustable Quiz Length PRO
Standard assessments run 25 questions. Pro plans can push that up to 50—giving the adaptive engine more room to accurately map a technician’s theoretical knowledge across all major appliance categories and diagnostic skill areas.
Two Powerful Ways to Put It to Work
Vet New Hires. Develop Your Current Team.
The assessment program was built to solve two problems service business owners run into constantly.
Evaluating New Hire Candidates
A strong interview doesn’t tell you how someone handles a refrigerator with no frost pattern, an F6E8 error, or a voltage drop under load. Before you put someone on the truck with your brand behind them, get an objective read on their diagnostic foundation.
- ✓ Send a quiz request during the interview process—before you commit to a hire
- ✓ Candidates complete the adaptive quiz on their own time via a simple email link
- ✓ The automated report arrives in your dashboard in seconds—no candidate sees their results
- ✓ Compare candidates objectively instead of relying solely on gut feel
Developing Your Existing Team
Training time is expensive. Sending a tech to generic refresher training they don’t need is a waste. Knowing exactly which diagnostic theories your team is weakest in—and training to that specific gap—is how you actually move the needle on performance and callbacks.
- ✓ Identify theoretical knowledge gaps across your entire team with baseline assessments
- ✓ Use the automated analysis to pinpoint specific training priorities for each technician
- ✓ Reassess after training and run a comparison to measure real improvement
- ✓ Stop guessing who’s ready for more complex work—let the data make the case
Built to Scale With Your Business
Start Free. Upgrade When You’re Ready.
Create your employer account at no cost and start sending assessments immediately. Every feature is meaningful—whether you’re running a one-truck operation or managing a multi-tech service company.
Free Plan
Get started, no card required
- 3 Assessment Requests Per Month
- Adaptive 25-Question Quiz Engine
- Automated Skills Summary Report
- Employer-Only Results Dashboard
- Full Question & Answer Breakdown
- Enhanced Deep-Dive Analysis
- Before & After Assessment Comparison
- Unlimited Quiz Requests
- Extended 50-Question Assessments
Pro Plan
For growing teams that need full insight
- Unlimited Assessment Requests
- Adaptive Quiz Engine (25 or 50 Questions)
- Enhanced Deep-Dive Analysis
- Employer-Only Results Dashboard
- Full Question & Answer Breakdown
- Before & After Assessment Comparison
- Resend Assessments for Progress Tracking
- Extended 50-Question Assessments
- Everything in Free, Plus More
What’s Under the Hood
Diagnostic Coverage Across Every Major Appliance
The question bank is built from the same content that powers ATA’s certified training curriculum—written by an active manufacturer-level Master Technician.
550+ Question Bank
Questions span the full diagnostic spectrum—and the bank grows. Categories include:
- • Electrical Theory & Multimeter Diagnostics
- • Schematic Reading & Voltage Drop Analysis
- • Refrigeration Frost Patterns & Sealed System Logic
- • Washer, Dryer, Oven & Dishwasher Systems
- • Computer Control Boards & Inverter Technology
What the Automated Report Tells You
After every completed assessment, you receive an automated report that covers:
- • Overall performance summary in plain language
- • Diagnostic strong suits—where this tech has solid knowledge
- • Specific improvement areas where theoretical gaps were detected
- • Pro only: Deeper analysis tied directly to the questions missed, plus before/after improvement comparison
Train to the Gap—Not to the Guess
Most service companies invest in training without knowing what their technicians actually need. The result is generic coursework that improves nothing specific and measures nothing at all. Our assessment program flips that model—you identify the knowledge gap first, then train to it, then measure the result.
Ready to Know Your Team’s Real Skill Level?
Create Your Free Employer Account Today
It takes seconds to set up. No credit card. No commitment. Send your first assessment today and get a detailed diagnostic skills report back in your dashboard the moment your technician completes the quiz.
Free plan includes 3 assessments/month · No credit card required · Upgrade anytime